New patient policy
- When you first visit the practice, we will let you know that you will be seen under NHS arrangements, unless previously specified by the dentist.
- You will be given the next available appointment with a dentist but we won’t be able to tell you how long you will have to wait for an initial examination appointment.
- The practice has a cancellation policy – if you wish to be added to a cancellations waiting list you may be offered an appointment prior to the one you have already made.
- We will write down your first appointment on an appointment card, unless you have made the appointment by telephone.
- At your first appointment you will be asked if you are exempt from NHS charges. You will also be required to sign and date an FP17 form, regardless of your personal finances.
- At your first appointment, you will need to complete a medical history form.
- Your initial consultation with the dentist will be long enough to allow for a full clinical examination (unless this is undertaken at a follow-up appointment and you are made aware this is the case). This should not be less than fifteen minutes. We will also allow sufficient time for a discussion between you and the dentist to cover your condition, treatment options and cost, and for questions to be asked and answered.
- After the consultation, NHS patients should sign and date an FP17. Private patients requiring treatment should be given a written estimate and treatment plan.
- At the end of the first course of treatment, your dentist will let you know whether you will be sent a recall and the timescale for this recall.
- You will be made to feel welcome at all times.
At The New Smile Company, we are committed to providing the highest possible standard of care for our patients. An important part of fulfilling this commitment is ensuring that we work in partnership with you. This helps us understand you and tend to your specific needs. Below, we describe some of our responsibilities to you and the part you should take in your care.
Your dentist can provide a full range of treatment including:
- All aspects of NHS dental treatment
- Referrals for orthodontics and surgery
- A hygienist service
- Tooth whitening
- Tooth coloured fillings
- Aesthetic crown and bridge work
- Flexible dentures
After a thorough clinical examination, your dentist will describe the treatment that he or she recommends, a cost estimate and any available alternatives. Any relevant risks will also be discussed. Where appropriate, the dentist will use photographs and other visual aids to help explain the treatment. Please do not hesitate to ask questions – we want to be sure that you fully understand and agree with the proposed treatment. The dentist can give you some helpful information to take home, if you’re unsure of any aspect of the treatment.
Most treatment is usually necessary to remove disease. To maintain oral health you need to follow the advice your dentist or hygienist may give you relating to your treatment. Home care plays a major role in preventing further problems and that in turn will help you maintain an attractive smile and eat in full comfort, and should minimise the need for future treatment. If you do not understand your part in your care, please do ask for an explanation.
A written estimate and treatment plan will be provided upon request.
We provide appointment times for patients between 09:00 – 13:00, 14:00 – 18:00 on Monday and Tuesday, 09:00 – 13:00, 14:00 – 17:30 on Wednesday and Thursday, and 09:00 – 13:00, 14:00 – 17:00 on Friday.
Our dentists have very full appointment diaries, so if you need to cancel your appointment, please give us as much notice as possible. You will not be charged for cancelling an appointment at short notice, however, if this happens on more than one occasion and causes the practice to lose time, we may refuse to see you for future dental treatment.
The basis of good oral health is preventing dental disease by, for example, appropriate oral hygiene measures, reducing the frequency of consumption of sugary foods and visiting the dentist when recommended. Your dentist and dental hygienist will give you lots of advice and support with caring for your teeth and gums.
We take great care to ensure that our patient records are maintained in strict confidence. We have Confidentiality, Data Protection and Data Security policies.
Paying for your dental care
We provide a range of ways to pay for your dental care and we accept payment in cash or by cheque, credit and debit card.
Payment is usually made at the start of the treatment. However, we can agree in some cases, to accept partial payment at the end of the treatment. Where dental implants, crowns, veneers, bridges or dental prosthetics are provided under a private basis we will ask for a deposit prior to treatment being carried out.
Repairs and replacements
Our dental treatment is provided to a very high standard but occasionally dental work may need replacing or repairing. Our practice policy is normally to provide repairs or replacements free of charge if the treatment fails within one year. Please contact us immediately if you experience difficulty with any treatment we have provided.
Violent or abusive patients
This practice does not tolerate violent or abusive behaviour towards any person, whether a fellow patient, member of staff or a dentist.
Out of hours emergencies
If you have a dental emergency when the practice is closed, please call 111.
If you have any comments
We recognise that regular feedback helps us improve our services. So if you have any comments or complaints about the care or service you have received at the practice then do please contact Gill Almond, Site Manager.
Call 0191 340 0630 or email firstname.lastname@example.org to make an appointment.